Shipping and Payments Returns Policy

ttSchoolPal.org is a company under the Makesi Paul Solutions Group. We want you to be 100% satisfied with your purchase, and our return and exchange policies help to ensure just that.

If you receive an item that is incorrect:

Within 3 days of the delivery to you, send us an email at ttschoolpal@gmail.com . In your email subject, quote your order number. Provide the details of the incorrect item in your email and our customer service team will contact you within 24 hours to rectify the issue. We’ll exchange the incorrect item for the correct item within 5 business days. For ttSchoolPal Graduate users, within 3 days of the delivery to you, email us at ttschoolpal@gmail.com. In your email subject, quote your order number. Provide the details of the order and our customer service team will contact you to arrange to pick up the incorrect order. We will exchange the incorrect item for the correct item, the next business day.

If you receive a damaged item:

Within 3 days of the delivery to you, send us an email at ttschoolpal@gmail.com. In your email subject, quote your order number and the title “Damaged Item”. Provide the details of the order and our customer service team will contact you within 24 hours to rectify the issue. We will exchange the damaged item for a new item within two business days. In your email subject quote your order number and the title “Damaged Item”. Provide the details of the order and our customer service team will contact you and arrange to pick up the incorrect order and we will exchange the damaged item for a new item, the next business day.

Note: Return disputes that do not accurately quote the order number and accurately articulate the details of the order will cause delays and ultimately increase the return time for the damaged item(s)/correct item to the customer. Items that are raised to be returned in excess of 4 business days after delivery will not be accepted.

Payment Information:

ttSchoolPal.org accepts different forms of payment via the Internet. We accept Visa, MasterCard through WiPay and PayPal (Please visit PayPal’s website for more information). We also accept Manager’s Cheques made payable to ttSchoolPal for the full amount of the order purchased. These cheques are to be presented to our courier, upon delivery of your order. Failure to present the cheque or errors on the cheque will result in terminating your order.

An important note about credit card transactions:

When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds.
Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your credit card will not be charged until your item(s) is shipped.

Shipping and Delivery Policy:

ttSchoolPal.org offers (2) two types of shipping; Standard Shipping, which is (12) Twelve Business Days and Express Shipping, which is (7) Seven Business Days. Business days are Monday-Friday and exclude Trinidad and Tobago Holidays.

All orders are subject to complete verification prior to shipment. On orders shipped faster than the stipulated days for the type of shipping selected at checkout, ttschoolpal@gmail.com will guarantee delivery.
Orders which have been placed over the weekend will begin processing on the next business day. Arrival dates are for business days and do not include weekends (Saturday and Sunday) or Trinidad and Tobago holidays.
If you have any additional questions regarding our shipment process, please contact our dedicated customer service team at 1 (868) 302-8219 or email us at ttschoolpal@gmail.com. ttSchoolPal.org will reimburse to you the shipping costs based on the type of shipping chosen, if the order does not arrive in the stated time frame. Weather delays, mechanical delays or other factors beyond the control of ttSchoolPal.org may impact delivery times and are non-refundable.

Delivery Services:

The reliability and accuracy of the delivery services will depend on the shipping address entered at checkout. It is the responsibility of the customer to ensure that the address entered at checkout is the correct address in order to have their order delivered on time.